Category: News

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USPS FIRST CLASS PACKAGE NO LONGER AVAILABLE

We want to inform to our valued customers that due to service impacts related to the COVID-19 pandemic and other relevant events in our current times, we are no longer issuing First Class Service packaging via USPS. From now on only insured packaging will be available at checkout for shipping options. We are sorry for the inconvenience caused, but we want to guarantee our customers a fast and efficient shipment, easy to track and recover in case of any eventuality. If you have any more questions please feel free to contact us.

Have a very nice day!

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NOT ACCEPTING RETURNS DUE TO COVID-19

To Our valued customers:

Safety is a big concern for us, and during these difficult times when there are still so many unknowns about the virus COVID-19, our directives have decided to follow the recommended CDC guidelines for our business, so we are suspending returns until further notice.

We cannot accept returns in the time being since we can’t guarantee the safety and cleanliness of the products that have been taken out of our warehouse. We understand that this is not going to be popular with our customers, but we owe you and our workers to be extra cautious, please note that these cautious approaches are likely to be temporary.

Nobody would want to handle a package that may be contaminated, and once our products leave our facility we cannot trace out or monitor how many people have touched the box or handle the products, it would be irresponsible for us to expose our workers, and we can’t just restock return products upon arrival, we follow a strict inspection protocol that must be evaluated and approved by our directives in order to approve a return, then clean and restock, so we can offer our customers the high quality they expect from us.

COVID-19 has put a lot of pressure on us and is forcing us to take these measures and we hope it remains temporal so we will keep supporting our customers giving you high quality products you can trust.

Thank you for being part of our family.

Best Regards,

Ancient Formulas, Inc. / Time Honored Formulas

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Time Honored Formulas is Back Online

To Our valued customers:

Thank you very much for using our online store services.
Due to Server Maintenance, the Server hosting Time Honored Formulas was down for a while but is now back online.
During the outage, connecting to our site was not possible, we apologize for any difficulties this may caused you and ask for your kind understanding and patronage. New features have been added to our site and we hope they won’t cause any discomfort to our customers, among these features we have to mention the following:

1.- Validation of emails is a must, since some of our customers were complaining about the delays of the notifications for the orders online, validation of emails are mandatory in order to comply with new online legislation. These validations act as an authorization from the customer for us to be able to write to your email in order to notify you about your purchases.

2.- reCAPTCHA on Registration, Login and Checkout. The reCAPTCHA is a tool to validate human interaction with a digital program, this is just an extra layer of protection to avoid automated system, virus, bots and spam worms to use our platform to generate thousands and thousands of unrequested emails.

3.- Integrated tracking numbers for USPS orders. Due to completion of an order, the tracking number issued by the USPS is now integrated in the completion invoice sent directly to the customer’s email. FedEx tracking numbers will continue to be sent prior delivery since FedEx offer customizable features in their company like delaying a delivery, holding a package on a nearest office, return to shipper, etc. while USPS do not.

Thank you for being part of our family.

Best Regards,

Ancient Formulas, Inc.

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New shipping methods available

USPS Integration now available!

We are pleased to announce that finally we have the USPS service integration so you can choose your preferred sipping methods, including P.O. Boxes through US Postal service.

This service will be available exclusively online, and we want to thank all carriers working so hard to get your orders on their destinations during these difficult times, so we ask that you spread the word among your friends and family. Thanks to all of you. We hope you are pleased with our products and service and we ask you to please be understanding and caring with all delivery personnel, still working every day to get your products to you.

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COVID-19

At Time Honored Formulas the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the new strain of Coronavirus (COVID-19) and we are committed to being responsive to the needs of our customers and associates as the situation evolves.

We must remind our dear customers that we do not have a physical store, and we are still working hard to keep up with the demand. We will reserve the access to our facility only to essential personnel, some people find us on Internet and decide to give us a visit, but sadly we must take precautions, and for the time being we will no longer extend the courtesy to receive them at our front door.

We also understand that there may be instances where customers find themselves facing certain difficulties with the tracking notifications or out of stock products. We are working hard to help ease these problems, and we encourage customers who may be impacted to reach out to provide the information they may need. FedEx has issued a notification requesting to confirm that all recipients are going to be available to receive packages since returning packages and holding them at FedEx locations is both time and resource consuming.

If you have more questions, please contact us.

As always, the health, safety and well-being of our customers, our associates and our communities is of vital concern.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov

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Happy 4th of July

So that we can all spend valuable time with our families and friends, this 4th of July and the following Friday, will be holidays for all employees so our warehouse is going to be closed. We will return to normal activities on Monday July 8, 2019. Enjoy the long weekend!

Hope, Change, Flag, United States, America, Usa, Red

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The Security Certificates have been updated

We are happy to inform our valued customers that we have recently updated the security certificates of our website, we’re really sorry for the inconvenience of finding our website out of reach for these last two days, maintenance took a little bit more of time and during the outage of our server, we had to hold up our online business, it was unexpected to our clients, but please know our engineering and operations team are constantly working hard to get everything up and running to your best convenience to keep our site safe and easy to use. We appreciate your patience and understanding. As always, if you have questions or want to give any suggestions, please Contact us we are happy to assist you.

Given the success of our online stores, with this update we extended the secure connections in all our transactions, data management, and added more capacity to our infrastructure and speed up our overall service. We appreciate your loyalty and we want to thank you for making us your number one choice for natural supplements. We’ll continue to work hard to ensure uptime and stability of our platforms, and providing you with our top quality products and service.

Sincerely,

The Time Honored Formulas Family