To Our valued customers:
Safety is a big concern for us, and during these difficult times when there are still so many unknowns about the virus COVID-19, our directives have decided to follow the recommended CDC guidelines for our business, so we are suspending returns until further notice.
We cannot accept returns in the time being since we can’t guarantee the safety and cleanliness of the products that have been taken out of our warehouse. We understand that this is not going to be popular with our customers, but we owe you and our workers to be extra cautious, please note that these cautious approaches are likely to be temporary.
Nobody would want to handle a package that may be contaminated, and once our products leave our facility we cannot trace out or monitor how many people have touched the box or handle the products, it would be irresponsible for us to expose our workers, and we can’t just restock return products upon arrival, we follow a strict inspection protocol that must be evaluated and approved by our directives in order to approve a return, then clean and restock, so we can offer our customers the high quality they expect from us.
COVID-19 has put a lot of pressure on us and is forcing us to take these measures and we hope it remains temporal so we will keep supporting our customers giving you high quality products you can trust.
Thank you for being part of our family.
Ancient Formulas, Inc. / Time Honored Formulas